Chargeback policy


After clicking "Payment", it is considered that the payment is processed and it is irrevocably executed. Byclicking the "Payment" button, you agree that you will not be able to back out the payment or request its withdrawal. Placing an order on the bitok.cloud website, you confirm and indicate that you do not violate the laws of any state.



If you wish to cancel the use of the service for the next purchase of the service and/or goods, you can cancel the service using the Personal account on the Website.



You acknowledge and agree that your account is not a bank account and therefore is not subject to any insurance, guarantee, replenishment or other protection by Deposit insurance or Bank insurance systems or any similar insurance systems. No interest is charged on the funds in your account.



If the requested amount exceeds one thousand US dollars or more, we need to carry out the identification procedure, which is carried out by sending us a copy or digital photo of your document (photo page),identity card, such as passport or ID card.



In case of suspicious or fraudulent cash deposits, including the use of stolen credit cards and/or any other fraudulent activity (including any refunds or cancellations of payments), the Company reserves the right to block your account, cancel any payments made. We have the right to inform the relevant authorities and/or organizations (including credit information agencies) of any fraudulent payment or other illegal activity. We reserve the right to hire collection agencies to refund payments. Under no circumstances the Company is responsible for any unauthorized use of credit cards, regardless of whether it was stated about the theft of credit cards or not.

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